Shipping & returns

Shipping and Return Policy

At INQR, we strive to provide our customers with seamless and satisfactory service. Please review our Shipping and Return Policy below to understand how we handle shipping and returns.

1. Shipping Policy

  • Delivery Timeframe: Orders are typically processed within 1-2 business days and shipped within 3-7 business days, depending on your location.

  • Shipping Costs: Shipping charges will be calculated and displayed at checkout.

  • Delivery Partners: We work with trusted courier services to ensure safe and timely delivery of your orders.

  • Order Tracking: Once your order is shipped, you will receive a tracking number to monitor your shipment’s progress.

2. Return Policy

  • Eligibility for Returns: Items must be returned within 15 days of receipt. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

  • Non-Returnable Items: Certain items, such as customized products or digital downloads, are non-returnable.

  • Return Process:

    1. Contact our support team at [email protected] to initiate a return.

    2. Provide proof of purchase and reason for the return.

    3. Ship the item back to the address provided by our team.

  • Refunds: Refunds will be processed once the returned item is inspected and approved. Refunds will be credited back to the original payment method within 7-10 business days.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Exchanges

  • Exchanges are permitted for defective or damaged items. Please follow the return process to request an exchange.

If you have any questions or need further assistance, please contact us at [email protected].